HR Service Center Specialist

Hearth & Home Technologies · Mount Pleasant, IA · 5 days ago

OTHRFull-time

About the role

The Human Resources Service Center Specialist supports the human resources business partner team at Hearth & Home Technologies, a leading manufacturer and supplier of hearth products. Reporting to the Human Resources Service Center Manager, this role involves maintaining HR systems, processing data entry requests, overseeing leave management, and supporting employee relations.

Responsibilities

Maintain HR Systems, including Kronos, ADP, and Achievers
Review and process data entry requests from onsite HR teams
Ensure member data integrity by handling initial entry and conducting routine audits
Oversee the entire life cycle of leave of absence, from member request to return to work
Interpret documentation to certify or deny leave requests in accordance with federal and state laws
Demonstrate strong interpersonal skills to handle members in various emotional states; collaborate with MCR and Legal as needed for follow-up and involvement
Enter and audit daily timekeeping entries and pay codes, ensuring adherence to policies and procedures
Program and administer timekeeping-related programs, such as short-term disability, holiday scheduling, PTO, and Workers Compensation
Support service requests and system enhancements for ADP and Kronos
Partner with MCR and management as subject matter expert to provide guidance on policies, procedures, employment laws, and government regulations
Drive process improvement initiatives to enhance efficiency and effectiveness
Propose system design changes and upgrades based on user needs and efficiency, which may involve research and testing
Identify and communicate risks during system/program updates, providing recommendations for risk mitigation
Troubleshoot application errors and conduct root cause analysis to identify process and system fixes with appropriate urgency

Requirements

Experience in Human Resources or related field, with a combination of education and work experience totaling 3–6 years
Strong organizational and prioritization skills with a high level of attention to detail
Proven ability to handle escalated and sensitive employee relations situations with diplomacy, tact, and professionalism
Good judgment to research, analyze, and recommend solutions consistent with policies, laws, and best practices

Qualifications

Advanced Excel skills, including the ability to create and manipulate pivot tables, apply complex formulas, analyze data sets, and generate reports to support decision-making
Familiarity with HRIS, and timekeeping systems
Bachelor’s degree in human resources or related field

Benefits