Specialist HR Operations (Greensboro)

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. This role will be based in the Greensboro, NC area.

About the Role

Provides functional, technical, and process guidance to ensure the company's treatment of associates is fair, respectful, and consistent with our core values and policies, promoting positive working relationships and driving associate engagement with the brand’s business and priorities.

As the primary HR resource for a region, the HR Operations Specialist reviews concerns and questions directly from assigned Store Managers and Directors of Operations. Responds to associate contacts through HR self-service cases and Ethics Point. Provides advice and counsel to all business partners. Ensures consistent application of policies, HR practices, and programs within assigned geography.

Responsibilities

• Provides advice, counsel, and guidance to retail Directors and Store Managers on HR-related questions, processes, policies, and procedures (e.g., coaching, counseling, disciplinary actions); documents interactions in the HR case management system.
• Provides recommendations to associates on how to respond to and mediate sensitive work situations, management/associate conflict, and peer relations; documents interactions in the HR case management system.
• Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships, build morale, and increase productivity and retention.
• Provides on-site support for crisis management, workplace violence, and critical incidents as needed.
• Reviews all accommodation requests (medical, religious, pregnancy, etc.), documenting the interactive process in the HR case management system. Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations.
• Cascades HR-related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (e.g., talent management, merit process, wage/compensation reviews, HR-related trainings).
• Engages with the shared services organization when specific expertise is required to ensure proper execution of HR processes (e.g., LOA and Workers' Compensation).
• Responds to preventive labor activity in assigned geographical areas or as needed.
• Conducts thorough, confidential, and timely workplace investigations as needed.
• Other duties as assigned.

Requirements

• Solid knowledge of a variety of HR concepts, practices, and procedures.
• Thorough knowledge of employment-related local, state, and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave).
• Ability to interpret policy and procedures consistently and objectively, specific to individual circumstances.
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to handle confidential information with discretion, integrity, and professionalism.
• High degree of independence in completing work assignments and making decisions concerning various human resource activities.
• Ability to work independently as well as part of a team.
• Field-based role; must reside within or nearby assigned geography.

Preferred Qualifications

• Master's degree in HR, Industrial and Organizational Psychology, or other related field.
• HR Certification.
• 3 to 5 years of HR-related work experience.
• Experience working in a multi-unit work environment.

Skills and Abilities

• Excellent verbal and written communication skills.
• Strong conflict resolution skills.
• Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite and HR case management software.
• Ability to quickly learn the organization's HRIS.

Physical Requirements

• Prolonged periods of sitting while performing computer work functions.
• Maintain a Class C driver's license.
• Must be able to access and navigate travel in a multi-unit geography.

Travel

• 25% to 30% travel as needed.
• Maintain a registered and insured motor vehicle.
• Visits retail locations as needed.
• Travel outside of assigned geographies for meetings, training, or providing HR support.