Specialist HR Operations - Florence/Conway

Principles and Responsibilities

• Provides advice, counsel and guidance to retail Directors and Store Managers on HR related questions, processes, policies and procedures (i.e., coaching, counseling, disciplinary actions); and documents interactions in the HR case management system
• Provides recommendations to associates on how to respond to, and mediate, sensitive work situations, management/associate conflict, and peer relations; and documents interactions in the HR case management systems
• Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships, build morale and increase productivity and retention
• Provides on-site support for crisis management, workplace violence and critical incidents as needed
• Reviews all accommodation requests (medical, religious, pregnancy, etc.), documenting the interactive process in the HR case management system.
• Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations
• Cascade HR related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (i.e. talent management, merit process, wage/compensation reviews, HR related trainings)
• Engages with the shared services organization when specific expertise is required, and to ensure proper execution of HR processes (i.e. LOA and Workman's Compensation)
• Responsible for responding to preventive labor activity in assigned geographical areas or as needed
• Conducts thorough, confidential and timely workplace investigations as needed

Basic Qualifications

• Solid knowledge of a variety of HR concepts, practices, and procedures
• Thorough knowledge of employment-related local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
• Interprets policy and procedures consistently and objectively, specific to the individual circumstance
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to handle confidential information with discretion, integrity and professionalism
• High degree of independence in completing work assignments and making decisions concerning various human resource activities
• Ability to work independently as well as part of a team
• Field based role - must reside within/nearby assigned geography

Preferred Qualifications

• Master's degree in HR, Industrial and Organizational Psychology, or other related field
• Experience working in a multi-unit work environment
• HR Certification

Experience

• 3 to 5 years of HR related work experience

Skills and Abilities

• Excellent verbal and written communication skills
• Strong conflict resolution skills
• Excellent organizational skills, attention to detail, and ability to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite, and HR case management software
• Ability to quickly learn the organization's HRIS

Physical

• Prolonged periods of sitting while performing computer work functions
• Maintain a Class C driver's license

Travel

• 25% to 30% travel as needed
• Maintain a registered and insured motor vehicle
• Visits retail locations, as needed
• Travel outside of assigned geographies for meetings, training, or providing HR support