Specialist, HR Data Operations

About the role

The HR Data Operations Specialist plays a crucial role in delivering a seamless experience for employees by partnering with legal teams and COEs. They optimize processes, resolve HR data cases, and support continuous improvement efforts.

Responsibilities

• Apply intermediate knowledge of Data Operations processes and related systems, including Workday and ServiceNow, to complete assigned work accurately and consistently.
• Resolve routine and somewhat complex HR data cases within defined procedures, using available resources and partner guidance as needed.
• Use MyHR, Workday, and SharePoint to manage cases, maintain documentation, review trends, and support accurate tracking of data.
• Regularly attend team and partner meetings with Data Operations and Shared Services partners to share observations, trends, and feedback supported by system data.
• Collaborate with partners in Legal, Compensation, Payroll, and other HR teams to gather information and support timely issue resolution.
• Aid in team initiatives to review quality, improve processes, test system enhancements, and support continuous improvement efforts.
• Handle sensitive and highly confidential employee and HR information with strong judgment, accuracy, and discretion.
• Support updates to operating procedures and team documentation to align with changing policies, process improvements, and record retention practices.
• Apply basic record retention rules and practices when maintaining documentation, files, and case-related materials.
• Provide service to employees by resolving problems, offering solutions, taking corrective actions, and coordinating with Workday and HR partners, as needed.

Requirements

• 2-3 years of experience working within a Human Resources or Data Analysis role.
• 2-3 years of back-end fulfillment experience in HR Platforms and/or Excel.
• Technically savvy with proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint and SharePoint).
• Experience analyzing Excel reports to identify trends and sort/track data.
• Excellent communication skills, with the ability to connect with employees and external partners.
• A high attention to detail with exceptional time-management skills and a proven ability to manage multiple priorities simultaneously.
• Previous success adapting processes and updating operating procedures to meet changing policies and government/state guidelines.
• Successful history collaborating with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience.

Qualifications

• Bachelor’s Degree in Business, Human Resources, or equivalent HR experience.

Benefits

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.