Specialist Hotel Reservations

About Our Client

Hilton Grand Vacations is a leading company in the vacation ownership industry, focused on helping guests enjoy memorable vacation experiences. The organization serves a global community of over 14,000 team members committed to delivering exceptional service to owners and guests. It emphasizes an inclusive culture and recognizes the importance of creating lifelong memories through its hospitality services.

About the Opportunity

The Specialist Hotel Reservations role is responsible for providing exceptional service to hotel guests primarily through phone and email communication. The position involves processing reservation and payment transactions and offering information and assistance to enhance guests’ vacation experiences. This role supports the organization’s goal of ensuring customer satisfaction and positive guest interactions.

Responsibilities

• Handle guest inquiries and reservations via phone and email
• Process reservation and payment transactions accurately
• Provide information to guests to improve their vacation experience
• Aid guests with questions and service needs promptly

Requirements

• Experience in customer service or reservations preferred
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks effectively and maintain attention to detail

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.