Resort Reservation Specialist

Job Duties

• Field incoming phone calls from resort hotline and the field
• Respond to incoming web chats ensuring a positive customer experience
• Guide incoming callers through the reservation process
• Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities
• Educate guests on resort locations, amenities and bookings
• Maintains a high level of performance meeting and/or exceeding targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
• Works with existing customers to obtain potential new customers through referral programs
• Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
• Maintains a high level of performance meeting and/or exceeding all reservation goals as assigned
• Adheres to all company policies regarding inbound and outbound calls

Requirements

• High School Diploma or GED
• One year in sales and customer service experience
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
• (Valid driver’s license)

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty