Resort Reservation Specialist | Fully Remote

About the role

The Resort Reservation Specialist will manage all aspects of guest reservations, including new bookings, cancellations, and modifications. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Manage all aspects of guest reservations, including new bookings, cancellations, and modifications.
• Communicate effectively with guests and colleagues to ensure smooth reservation processes.
• Handle inquiries and concerns from guests regarding their reservations.
• Ensure accurate and timely entry of reservation data into the system.
• Collaborate with other departments to resolve issues related to reservations.

Requirements

• Bachelor's degree in hospitality, tourism management, or a related field.
• At least 2 years of experience in a customer service or reservations role.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.

Qualifications

• Experience with hotel reservation systems.
• Knowledge of travel industry regulations and policies.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Customer service orientation.
• Problem-solving skills.
• Attention to detail.
• Adaptability to changing priorities.

Benefits

• Flexible remote work schedule.
• Professional development opportunities.
• Competitive compensation package.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The position offers a flexible schedule that allows for remote work.