Reservations Specialist

About the role

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests. Located in Williamsburg, VA, the schedule includes 8:30 am - 5:00 pm Monday through Friday and 1-2 Saturdays per month (based on business needs).

Responsibilities

• Manage and execute accurate reservation processing across exchange partners (RCI, Interval International, Platinum Interchange) and online travel agencies (Expedia, Agoda, Booking.com).
• Handle high-demand call center volume, providing efficient, accurate assistance.
• Support and guide Owners through maintenance fees, reservation usage, contract details, and exchange procedures to maximize their ownership experience.
• Maintain and update Owner information and reservation records within property management systems to ensure accuracy and efficiency.
• Process payments and perform financial duties including maintenance fee payments, taxes, and collections activity.
• Collaborate with internal teams, including front office and resort operations, to research issues and resolve Owner or reservation-related questions.
• Adhere to policies and standards to ensure compliance, professionalism, and a consistent Owner experience.

Requirements

• Strong customer service experience; hospitality, hotel, resort, or timeshare experience preferred but not required.
• Prioritization of accuracy in data entry, reservation processing, or administrative work.
• Strength in communication, problem-solving, and handling multiple tasks with professionalism.
• Ability to provide clear guidance to Owners, simplify complex policies, and execute tasks with precision.
• Experience with reservation systems, property management tools, and common office software.
• Hospitality, travel, call center, or Owner Services/Reservations/Front Desk experience is a plus.