Specialist, Delaware Operations

Compensation Type: Hourly | Compensation: $20.85

About the role

The Specialist, Delaware Operations serves as a representative for the College to support Delaware Campus functions. This role supports the Senior Director for the Delaware Campus and Regional Learning Centers (RLCs) to ensure the locations’ operational strategies and goals are achieved. The Specialist may work closely with the Program Coordinators at the Delaware Campus on tasks including data documentation, event rentals/reservations, academic planning and scheduling, and submitting work orders. This role supports the campus’s strategic goals by maintaining safe, functional, and welcoming instructional, administrative, and event spaces for students, faculty, staff, and visitors.

Responsibilities

• Operational Support
  • Perform administrative duties associated with operational support, including processing forms and data entry, supporting the room reservation and rental process, coordinating external events on campus, assisting with ad hoc facility requests, and other associated tasks.
  • Support facility projects by gathering information and data, compiling processes, assembling timelines, and providing communication to affected partners as directed.
  • Coordinate and assist with operational logistics for events and programs hosted by the Delaware Campus.
  • Help maintain an operational policy and procedure manual for the Delaware Campus.
  • Complete daily facility rounds, notate any operational adjustments needed, place work orders for facilities and janitorial services, and send a daily report to the Senior Director for review.
  • Serve as a campus liaison for food and vending services.
  • Perform administrative duties supporting students, faculty, and staff, including processing forms, directing ad hoc requests for support services, data entry, and other associated tasks.
  • Support services offered at the location, such as testing center, library services, tutoring, and student activities.
  • Assist with events and programs hosted by the Delaware Campus and RLCs.
  • Provide general information about campus services and resources, student life, and opportunities for campus involvement.
  • Provide general student outreach and assist with enrollment campaigns, gather data, and provide outcomes to the administrative team.
• Customer Service & Administrative
  • Provide in-person, front-line professional customer service for internal and external customers including community members, students, faculty, staff, and administrators.
  • Answer questions, phone calls, emails, and other communication in a timely manner.
  • Respond to inquiries, identify needs, answer questions, provide information, and facilitate operational assistance.
  • Handle general student inquiries and make referrals to appropriate campus resources.
  • Answer phones, route calls, and take messages.
  • Provide assistance to other areas and respond to questions.
  • Retrieve and analyze data reports for the Delaware Campus.
  • Research, compile, and formulate facility data for reporting measures.
  • Maintain accurate records, organization, and files.
  • Maintain confidentiality of all sensitive information and records.
• Culture of Respect
  • Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Schedule

Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am–7 pm or 12 pm–8 pm.

Requirements

• High School Diploma or GED.
• One (1) year of experience in customer service.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.