Specialist - Customer Maintenance

About the role

Premier Trailer Leasing is a USA Today Top Workplace and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment, and chassis. With an inventory of 70,000 trailers and a growing network of locations across the United States, our culture fosters a strong entrepreneurial spirit and values highly skilled employees who are passionate about providing outstanding customer service.

The Specialist – Customer Maintenance supports the maintenance operations for trailers owned by Premier and leased to UPS, as well as UPS-owned trailers and third-party (non-Premier-owned) trailers. This role ensures that maintenance requests, repairs, and preventive maintenance activities are handled efficiently, accurately, and in accordance with customer and company standards. The Specialist serves as the central point of coordination between customers, vendors, and internal teams—helping to minimize downtime, control maintenance costs, and maintain compliance with regulatory requirements.

Responsibilities

• Process maintenance and repair requests for company-owned, UPS-owned trailers, and non-company-owned trailers.
• Monitor open work orders to ensure timely completion of repairs and preventive maintenance.
• Verify that all maintenance activities comply with DOT, company, and customer standards.
• Review, code, and submit vendor invoices for approval; identify and address discrepancies or overcharges.
• Maintain accurate and detailed maintenance records in the company’s fleet management system.
• Manage ongoing communications with Premier’s National Account Operations and branch teams.
• Communicate with vendors to schedule, authorize, and follow up on repairs or inspections.
• Ensure vendors provide proper documentation, estimates, and completion reports.
• Serve as a support contact for UPS and other customers regarding trailer maintenance status, repair authorizations, and updates.
• Escalate complex or delayed issues to the Supervisor – Customer Maintenance for resolution.
• Track preventative maintenance compliance and proactively identify trailers due for maintenance or inspection.
• Support the Supervisor in monitoring maintenance trends, cost controls, and vendor performance metrics.
• Assist in identifying coverage gaps, vendor inefficiencies, or recurring maintenance issues.
• Generate and update maintenance reports for internal and customer review.
• Support and work on special projects with the RoadCARE team.
• Ensure all trailer maintenance activities meet DOT, FHWA, and other regulatory requirements.
• Maintain accurate records of work orders, invoices, and compliance documentation.
• Support internal audits by providing accurate data and documentation as needed.

Requirements

• Associate degree in Business, Logistics, or a related field preferred.
• 2–4 years of experience in fleet maintenance coordination, dispatch, vendor management, or transportation operations.
• Knowledge of trailer maintenance processes, parts, and terminology preferred.
• Experience with fleet management or maintenance tracking systems a plus.

Skills

• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication and customer service skills (both written and verbal).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Analytical thinking with the ability to identify maintenance trends and cost-saving opportunities.
• Team-oriented with a proactive approach to problem-solving and service delivery.
• Proficiency with maintenance management systems, vendor portals, and Microsoft Office Suites (Word, Excel, PowerPoint, and Outlook).