Specialist, Customer Care

About the role

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

Requirements

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications
• High school diploma or equivalent
• 3 years of customer service experience
• 1 year of transportation industry experience
• Availability to work a variety of shifts
• Familiarity with CRM technology, e.g., Salesforce.com
• Ability to identify and help implement continuous improvement solutions
• Ability to understand instructions and pre-established guidelines to perform required tasks

Qualifications

Does this sound like you? Check out what else RXO has to offer.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Schedule

Our schedule is flexible and includes a variety of shifts.

Pay

Details on pay are provided in the benefits section.