Specialist, Customer Care

Job Purpose and Impact

The Specialist, Customer Service will support a full scale of highly complex customer service activities for a country or multi-site team. In this role, you will proactively maintain an ongoing relationship with strategic customers and sales staff, provide pricing, availability and schedule information within established guidelines, independently resolve complex issues and review and create moderately complex reports for analytics.

Key Accountabilities

• Develop and maintain systems and strategic relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Use thorough knowledge of complex customer service practices and procedures to independently validate and execute customer service strategies.
• Advise customers about order status, invoices, contract balances and other information needed to complete the sale.
• Be a key member on improvement projects and commitments requiring a comprehensive understanding of customer service practices and procedures.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

Qualifications

• Minimum Qualifications: Bachelor's degree in a related field or equivalent experience
• Demonstration of high level product and process knowledge
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Position Details

• Location: St. Clair, MI, Wichita, KS, Eddyville, IA, Cedar Rapids, IA or Gainesville, GA
• Schedule: Monday - Friday, typically from 8:00am to 4:30pm. This position also requires rotating on-call shifts
• The business will not sponsor applicants for work visas for this role

Benefits

The business offers a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit here to learn more.

EEO Statement

Equal Opportunity Employer, including Disability/Vet

Application Information

To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

LinkedIn Job Matcher

To find where you fit in at Cargill, log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.

Diversity, Equity & Inclusion

Our inclusive culture helps us shape the future of the world.