Specialist, Customer Care

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate. Job Purpose And Impact The Salt Customer Service Specialist displays a strong customer‑centric mindset and independently manages strategic or advanced customer accounts. This role optimizes moderately complex to complex order and issue management, proactively identifies risk, and partners cross‑functionally to deliver a reliable and differentiated customer experience. Key Accountabilities Independently manage end‑to‑end order processing for assigned customer accounts using order management toolsResolve moderately complex to complex order and issue management cases with limited supervisionProactively identify and mitigate order management risks through continuous improvementCommunicate anticipated delays, constraints, or changes and provide timely alternatives to customersPartner with Commercial, Supply Chain, and other functions to resolve order exceptions and risksServe as a customer subject‑matter expert (SME) for assigned accountsConduct root‑cause analysis and support process improvementsCoach or mentor less‑experienced CSRs as neededEscalate only the most complex issues appropriately while owning resolutionEngage with customers and handle escalations for unclear order issues, resolving problems and identifying risks earlyOther duties as assigned Qualifications Minimum Qualifications Bachelor’s degree in a related field or equivalent experienceMinimum of two years of customer service or order management experienceExperience navigating complex systems and tools with easeExperience in Customer service order and case management process and tools Prefered Qualifications Experience in B2B customer-facing roles Supply chain experienceSAP and Salesforce experienceAdvanced Microsoft Excel skills, including Pivot Tables, Power Query, dashboards, complex formulas, VBA/macros, and reporting automationExperience developing automated solutions using VBS scripting, Python scripting, or similar tools to support SAP TC2 processes, data analysis, and operational efficiencies. Position Details Location: Wichita, KSPosted: Internal and External Relocation assistance is not provided for this roleSchedule: M-F 8am - 4:30pm Equal Opportunity Employer, including Disability/Vet At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers. To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.