Specialist, Client Operations Representative
About the role
This role is located in Pittsburgh, PA. In this role, you’ll make an impact by:
- Providing comprehensive client service by managing complex client inquiries and issues, ensuring timely and client-aligned resolutions.
- Collaborating with internal teams to enhance service delivery and operational processes, showcasing expertise in client operations.
- Maintaining up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.
- Utilizing data and analytics to identify trends and opportunities for process improvements, contributing to strategic objectives.
- Fostering strong client relationships through proactive communication and a commitment to client success.
Responsibilities
To be successful in this role, we’re seeking:
- A Bachelor’s degree in business, Finance, or a related field preferred.
- 0-3 years of experience required.
- Strong analytical and problem-solving skills to manage and resolve client issues effectively.
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.
Requirements
Not specified.
Qualifications
Not specified.
Skills
Not specified.
Benefits
Not specified.
Pay
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.
Schedule
Not specified.
Company Information
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.