Specialist, Client Operations

About the role

BNY is seeking a Specialist, BTS Operations to support operational activities within Banking Transaction Services (BTS) as part of BNY A.M.P. BTS enables institutional clients to offer their customers a fully functional, branded banking experience powered by BNY’s infrastructure.

Responsibilities

• Support daily operational processing and service activities across Banking Transaction Services functions
• Aid in broker support activities, including account-related processes, reconciliation, billing, and settlement support
• Perform routine operational tasks in accordance with established procedures, service level expectations, and control requirements
• Investigate and resolve operational exceptions, breaks, and issues in a timely manner, escalating as needed
• Support payment-related operational processes associated with ACH, checks, wire transfers, and debit cards
• Partner with internal teams across operations, product, technology, client service, risk, compliance, and finance to support effective execution
• Maintain accurate records, documentation, and process support materials to promote operational consistency and audit readiness
• Monitor daily workflows, identify issues, and contribute to service quality and process efficiency
• Support reconciliation and control activities to help ensure accurate processing and issue identification
• Participate in process improvement efforts by identifying manual touchpoints, inefficiencies, or opportunities for stronger controls
• Contribute to team reporting, metrics gathering, and other operational tracking activities
• Build knowledge of BTS products, operational processes, and the broader BNY A.M.P. operating model
• Collaborate effectively with team members and stakeholders to support consistent service delivery

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required
• 0-3 years of total work experience preferred
• Interest in banking operations, payments, and transaction processing
• Strong attention to detail and ability to perform tasks accurately in a deadline-driven environment
• Good analytical and problem-solving skills, with the ability to identify issues and escalate appropriately
• Strong verbal and written communication skills
• Ability to work collaboratively across teams and build effective working relationships
• Organized and able to manage multiple tasks and priorities
• Willingness to learn operational processes, products, systems, and controls
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook preferred
• Exposure to financial services, payments, reconciliations, or transaction processing through internships, coursework, or prior experience
• Familiarity with payment types such as ACH, checks, wires, or debit cards is a plus
• Demonstrated ability to work in a team-oriented environment with a client-focused mindset

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.