Specialist - Cash App & Receivables

About the role

Acrisure is seeking a Specialist in Cash App & Receivables to join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations.

Responsibilities

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
• Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
• Aid in the development and enhancements of processes through streamlining tasks and improving efficiency.
• Develop and maintain strong relationships with Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional and timely manner.
• Stay up-to-date and in compliance with industry regulations and best practices.
• Implement and maintain accounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.
• Identify potential financial risks and raise these issues, along with suggested solutions, to leaders and Operational Excellence.
• Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
• Ensure accurate and timely completion of tasks related to carrier invoices and payments.
• Work closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.
• Support training documentation and knowledge sharing for both onshore and offshore teams.
• Participate in UAT (User Acceptance Testing) for system enhancements or process changes.

Requirements

• Strong understanding of Cash App & Receivables operations.
• Demonstrates ability to navigate, problem solve, and complete complex processes.
• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
• Initiative to complete work without the prompting of others.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners, carrier partners and internal stakeholders.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Solid problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.

Qualifications

• Bachelor's degree in accounting, finance, or a related field preferred.
• 3-5+ years of insurance accounting experience in Cash App & Receivables required.
• Demonstrated proficiency in Applied Epic agency management system.
• Proficient in using agency management system software and Microsoft office applications.
• Solid cross-functional knowledge across all insurance accounting processes.
• Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation).

Skills

• Strong understanding of Cash App & Receivables operations.
• Exceptional attention to detail and accuracy.
• Initiative to complete work without the prompting of others.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Solid problem-solving and decision-making abilities.

Benefits

At Acrisure, we offer a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

For more information on other benefits, please refer to the job posting.