Accounts Receivable Specialist - Cash Applications

KEY RESPONSIBILITIES

• Generate and distribute customer invoices accurately and in a timely manner.
• Issue customer credit memos and process Return Material Authorizations (RMAs) in accordance with company policies and approval requirements.
• Download and retrieve bank files, lockbox files, ACH remittance information, and payment notifications from multiple bank accounts.
• Apply customer payments received through ACH, checks, wire transfers, credit cards, lockbox, and other payment methods, including multi-currency transactions.
• Research, reconcile, and resolve unapplied cash and payment discrepancies to ensure payments are accurately applied.
• Reconcile daily cash receipts and bank deposits to the general ledger.
• Maintain accurate records of cash application activity, payment documentation, and supporting files by saving documentation in designated shared folders in accordance with company policies and record retention requirements.
• Process customer refunds in accordance with internal policies and procedures.
• Partner closely with the Collections team to ensure timely resolution of payment issues by communicating payment activity, unapplied cash, disputed items, short payments, deductions, and other issues impacting collections.
• Act as a key resource in supporting collection efforts and improving cash flow.
• Assist with month-end close activities, including cash application reconciliations and bank account reconciliations.
• Monitor and respond to the Accounts Receivable and credit card inboxes, ensuring timely follow-up on customer and internal inquiries.
• Complete onboarding documentation for customer payment portals, supplier registration systems, and other customer payment platforms.
• Support internal and external audit requests by providing payment documentation and reconciliation support.
• Identify opportunities to improve cash application processes and overall operational efficiency.
• Perform other Accounts Receivable and accounting duties as assigned.

EXPERIENCE & QUALIFICATIONS

• Associate's degree in Accounting, Finance, Business Administration, or related field, or equivalent work experience.
• 2+ years of experience in Accounts Receivable, Cash Applications, or a related accounting role.
• Experience processing high-volume customer payments and cash receipts.
• Proficiency in Microsoft Excel and ERP/accounting systems preferred.
• Strong attention to detail, organizational, and problem-solving skills.
• Effective written and verbal communication skills.

BENEFITS

• Healthcare and dental plan.
• Lifetime disability insurance.
• Accidental death insurance.
• 401(k) plan.
• Paid vacation and holidays.
• An educational assistance program.
• Fitness facilities in our California and Texas locations.
• Flexible scheduling.

EQUAL OPPORTUNITY

We value and employ unique individuals of different ages, genders, ethnicities, physical and mental abilities, and lifestyles. We do not discriminate (or tolerate discrimination by our employees) against any applicant or employee based on age, gender, race, color, religion, national origin, disability, marital status, veteran status, sexual orientation, or any other characteristic protected under law.