Accounts Receivable Specialist - Cash Application and Collections

Cash Application

• Process customer payments daily.
• Apply ACH, wire, lockbox, checks and credit card payments.
• Interpret customer remittances.
• Research unidentified deposits.
• Resolve unapplied cash.
• Maintain payment accuracy within the ERP.
• Balance daily cash receipts.
• Understand customer banking relationships.
• Ensure payments are posted according to customer instructions.
• Research short pays and overpayments.

Collection

• Manage an assigned portfolio of customer accounts.
• Perform collection calls and email follow-up on past due invoices.
• Develop and maintain positive working relationships with customers to encourage timely payment.
• Accurately identify root cause non-payment issues, documenting the ERP system with established past due reason codes.
• Export ageing reports and identify accounts not worked within established collection process timelines or past due for follow-up.
• Document all customer communications and collection activities.
• Escalate high-risk accounts and collection issues to management.
• Clock collection strategies with branch management and Collection Manager.

Qualifications and Requirements

• High school diploma or equivalent required.
• Associate's or bachelor's degree in a related field preferred.
• 1+ year of construction industry experience preferred.
• 1–2 years of customer service experience required.
• 3+ years of B2B collections experience or cash application experience required.
• Strong written and verbal communication skills.
• Strong attention to detail, with the ability to interpret customer remittances and understand banking relationships, required.
• Knowledge of mechanic's lien laws, retainage requirements, and AIA billing processes preferred.