Specialist 2, People Data

About the role

Join a fast-paced People Services and Solutions team responsible for the day-to-day People data transactional and auditing operations for the North American region. We are looking for a candidate who enjoys helping business stakeholders find answers to their People-related questions and appreciates the importance of data quality. A successful team member will be customer focused, detail-oriented, flexible with continuous process/system changes, and possess a problem-solving mindset. This role contributes to a forward-thinking People Services and Solutions team within a global organization that supports the workplace of the future.

Responsibilities

• Serve as a trusted advisor to People Business Partners, COEs, and managers regarding People Data best practices, resources, reporting, and tools.
• Process and respond to complex employee or management People Data concerns, coordinating with appropriate stakeholders as necessary.
• Provide comprehensive analysis of People Data metrics and consult with People Business Partners to offer recommendations for effective decision-making; develop clear visuals to communicate findings.
• Identify the need for and facilitate the development of internal communication or training materials and tools to support the People Data team with processes, systems, and technology.
• Check the accuracy of data by running appropriate audits and reviews to ensure employee and organizational data integrity and compliance.
• Provide timely data-related support for People administrative processes throughout the employee lifecycle, including onboarding, internal moves, and terminations.
• Transact and approve data requests in HR systems (Workday, UKG, Kronos) and maintain records in accordance with federal, state, and local employment laws and company processes for the North America population.
• Perform transactional tasks related to employee personal and job data changes in Workday and in payroll/time and attendance systems.
• Enhance the overall People Experience by driving customer satisfaction through expert guidance and timely resolution of cases and queries.
• Resolve queries ("tickets") raised in ServiceNow (internal HR case management system), providing advice and support within agreed Service Level Agreements (SLAs).
• Act as a primary escalation point for complex People Data-related inquiries from Specialist 1, colleagues, and stakeholders.

Requirements

• Embraces a growth mindset and demonstrates flexibility.
• Strong communication, organizational, collaboration, and documentation skills.
• Innovative, analytical, and creative problem-solving skills.
• Proven ability to manage confidential information.
• Knowledge of HR policies, practices, procedures, laws, and system tools.

Qualifications

• Bachelor's degree and 2 years of experience OR High School Diploma and 4 years of experience.
• A minimum of one to two years of experience handling HR requests for People Data administration, preferably in an HR Shared Services model.
• Extensive experience with Workday, along with strong proficiency in Microsoft Excel (pivot tables, lookups, formulas), Word, Outlook, and PowerPoint.

Work Environment

• Regularly required to use hands to operate a computer keyboard and telephone.
• Frequently required to walk and sit; occasionally required to stand.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.