People Specialist II

About the role

We’re looking for a full-time People Specialist to join our People team reporting to the Director, Center of Excellence. This role is a remote role based in USA.

Responsibilities

• Serve as a primary point of contact for teammate questions and requests, delivering a high-touch, service-oriented experience.
• Manage the Zendesk service desk queue, ensuring requests are addressed accurately and within established service levels.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
• Partner closely with People Strategy Partners to provide operational support and ensure a seamless teammate experience.
• Maintain accurate employee records, process documentation, and People Operations resources.
• Identify opportunities to improve processes, increase efficiency, and enhance the teammate experience.
• Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
• Facilitate engaging onboarding sessions that help new teammates feel connected, informed, and set up for success from day one.
• Develop and maintain onboarding resources, playbooks, checklists, and self-service materials.
• Prioritize workplace operations across Gainsight's global office locations.
• Coordinate onboarding logistics, communications, and required documentation.
• Track onboarding metrics and new hire feedback to identify opportunities for improvement.
• Manage workplace vendors, contracts, renewals, and related budgets.
• Partner with IT and hiring teams to ensure teammates have the workspace access, equipment, and resources needed for a successful first day.
• Monitor workplace expenses and identify opportunities for operational efficiencies and cost savings.
• Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.
• Manage onboarding swag, Gainversary gifts, company merchandise, and related inventory.
• Cook up onboarding materials, teammate recognition programs, gifts, and company events.
• Partner with Executive Assistants, Teammate Resource Groups (TRGs), and business leaders to support company-wide events and celebrations.
• Gather participation data and teammate feedback to continuously improve engagement programs and teammate experiences.

Qualifications

• 4-6 years of experience in People Operations, HR Operations, Employee Experience, Workplace Experience, or a related field.
• Experience supporting employee lifecycle processes, including onboarding and teammate support.
• Experience planning and executing employee engagement programs, events, recognition initiatives, or culture-building activities.
• Experience managing vendors, budgets, workplace operations, or office-related programs.
• Strong customer service mindset with a passion for creating exceptional employee experiences.
• Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills, including confidence facilitating onboarding sessions and presenting to groups.
• Exceptional attention to detail and follow-through.
• Proactive problem-solving skills with the ability to anticipate needs and take action independently.
• Experience working cross-functionally with People teams, IT, Finance, and business leaders.
• Comfortable operating in a fast-paced, high-growth environment.