Special Unit Surgery Coordinator - Neurosurgery

About the role

Join the Cleveland Clinic team at Akron General's Center for Neuro and Spine, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services and services out of insurance plan or requiring referrals.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Cookordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated units and coordinate multiple physician schedules.
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Requirements

• A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM.
• A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services and services out of insurance plan or requiring referrals.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Cookordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated units and coordinate multiple physician schedules.
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Qualifications

• A High School Diploma/GED and two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling, or three years of customer service concierge experience.
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software.
• Knowledge of Microsoft Word and Excel applications.

Skills

• In-depth knowledge of medical terminology and/or CPT/ICD coding.

Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Pay

Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61

Schedule

A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM.