Special System Support

SkyWest Airlines, the largest independently owned regional airline, is seeking individuals who take pride in seeing a job done well. We pride ourselves on being an on-time airline and are looking for dedicated professionals who thrive in a deadline-driven environment while maintaining high standards of operational safety and customer service. As a SkyWest employee, you’ll join a team of professionals passionate about the travel industry and committed to delivering a great experience for every passenger—from seasoned travelers to first-time fliers.

About the role

SkyWest System Support Technicians handle incoming calls, online chats, and IT service requests for the Information Technology service desk. You’ll provide immediate assistance, resolve issues without escalation when possible, and triage problems to other technical support teams as needed.

Responsibilities

• Field incoming calls, chats, and IT requests
• Resolve issues without escalating to level 2 support teams whenever possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

Requirements

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer networks, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued printers and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalate critical event information during after-hours
• Ability to work extended workdays and holiday schedules as assigned

Physical and Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation
• Selected candidate will be required to travel outside the station for training in addition to completing new hire onboarding
• This is not a Department of Transportation safety-sensitive position