Special System Support

About the Role

SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Responsibilities

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

Requirements

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer networks, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued printers and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalate critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

Physical and Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation

This is not a Department of Transportation safety-sensitive position. The selected candidate will be required to travel outside the station for training in addition to completing new hire onboarding.