Special Orders Coordinator

Job Summary

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Responsibilities

• Supply Chain Operations Support:
• Assist with reporting, data analysis, and departmental KPI tracking
• Provide support for EDI and Vendor Relations during peak seasons
• Perform additional administrative and operational tasks as needed
• Special Orders Management:
• Review and process incoming order requests from stores, customers, and senior leadership via email, Zoho, and B2B platforms
• Accurately log referrals and complete missing details (e.g., UPC, pricing, vendor cost)
• Create and manage purchase order templates
• Source and place orders with vendors, ensuring accuracy and timeliness
• Monitor and follow up on delayed or backordered shipments
• Communicate directly with customers to confirm product specifications and pricing
• Direct-to-Store (DTS) Coordination:
• Track inbound shipments using carrier systems and vendor communication to provide accurate estimated arrival dates
• Identify, document, and manage all direct-to-store shipments
• Process inventory receipts in MMS accurately and in a timely manner
• Investigate and resolve shipment discrepancies or issues
• Communicate shipment statuses and delivery updates to stores and buyers
• Rental Recovery Program Support:
• Support the Loss Prevention team by processing transactions related to lost or damaged rental equipment

Job Requirements

• High school diploma or equivalent required
• Minimum of 2 years of experience in an administrative, customer service, or reporting role
• Advanced proficiency in Microsoft Excel and/or Smartsheets
• Strong written and verbal communication skills in English
• Self-motivated with a proactive, solution-oriented mindset
• Demonstrated ability to build effective cross-functional relationships
• Strong organizational skills with exceptional attention to detail
• Proven ability to manage high-volume workloads and adapt to changing priorities
• Experience with MMS or inventory control systems preferred

Employment Type

• Year Round

Shift Type

• Full Time

Hours Available

• Available

Minimum Age

• At least 18 years of age

Housing Availability

• No

Starting Wage

• $22.00/hr - $26.55/hr

Job Specifications

• Starting Wage: $22.00/hr - $26.55/hr
• Employment Type: Year Round
• Shift Type: Full Time
• Hours Available: Available
• Minimum Age: At least 18 years of age
• Housing Availability: No
• Starting Wage: $22.00/hr - $26.55/hr