Special Loans Specialist - TruHome Solutions

Summary

GENERAL FUNCTIONS: Responsible for monitoring, maintaining, and processing all Special Loan products including, but not limited to, ARMs, Balloon, MERS, SCRA, Construction and Interest on Escrow. Assist with member/client questions as they arise.

Principals Accountabilities

• Responsible for verifying ARM data is accurate and processing ARM calculations for ARM adjustments.
• Work daily MERS reports and monthly reconciliation reports to ensure all data is correct within both the MERS system and system of record.
• Monitor balloon loans and ensure all letters are mailed out to the borrower timely.
• Understanding of different loan products to include but not limited to Bi-weekly, DSI, and interest only loans and how those products function in the system.
• Responsible for processing and maintaining construction to permanent loans.
• Responsible for processing and monitoring HELOC loans.
• Monitor loans in SCRA protection and perform applicable system maintenance.
• Monitor and update the interest on escrow percentages in the system within the applicable State required timeframes.
• Absorb and communicate potential risks to management and take appropriate steps to help mitigate.
• Consistently evaluate process and identify potential improvements to processes or procedures.
• Develop and maintain positive working relationships by providing excellent service to all internal and external customers.
• Work with other TruHome departments to ensure the workflow or process is providing the best service to the borrowers.
• Perform other duties as assigned.

Requirements

• Knowledge of FHA, VA, Freddie Mac, Fannie Mae, FHLB and RESPA Guidelines.
• Knowledge of mortgage products.
• Knowledge of mortgage software.
• Excellent organizational, analytical, and problem-solving skills.
• Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.
• Ability to work under pressure and with strict deadlines.
• Ability to self-initiate and work independently without close supervision.
• Strong ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.

Education/Experience Requirements

• High school diploma or equivalent plus at least 2 years’ experience processing escrow accounts.

Physical Activities

• In this position, individual will be expected to lift to 20 pounds from time to time.
• Also, must be able to stoop, bend, reach, or stand for extended periods of time.
• Must be able to sit and use a computer for extended periods of time.

Working Conditions

• This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes.
• Overtime will be expected to be worked as needed.