Special Events Service Technician

About the role

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Special Events Service Technician is responsible for operating a company service truck and driving to various locations at an event to service/pump/clean portable restrooms or holding tanks. This position also performs basic pick-up and delivery of units and the installation and removal of temporary fences at special events. The Special Events Service Technician must be willing to travel to support special events throughout the region and to support other regions as needed.

Responsibilities

• Conduct daily pre-shift vehicle inspection & report deficiencies to management immediately.
• Conduct daily inspection of all tools assigned to the truck to ensure safety and proper working condition.
• Check loads to ensure that truck has all material (units, fence panels, poles, etc.) and tools needed to complete service tickets.
• Operate service trucks to and from pre-designated work sites based on assignment information.
• Maintain a clean and fully stocked truck.
• Operate flatbed trucks to deliver or pick up portable restroom units, hand sinks, holding tanks, or containers; update system and tickets with relevant delivery or pick-up detail.
• Operate fence trucks to deliver or pick up fence materials and act as a point of contact on fence jobs where a crew is assigned.
• Operate fence installation equipment and install fence panels according to pre-determined specifications.
• Operate tanker/transfer truck to and from the local dump and complete required paperwork as necessary.
• Service portable restrooms, holding tanks, septic tanks, sinks, showers, etc., at various work sites by following the Company's servicing guidelines; notify management of any issues encountered.
• Troubleshoot and address all basic repair and maintenance as needed on-site to avoid disrupting the customer experience; report special maintenance requests and/or equipment replacements.
• Perform pick-up and delivery of United Site Services (USS) units at customer locations in a timely manner.
• Strategically plan for customer needs by discussing pickup and delivery requirements to satisfy current and future needs.
• Work with dispatch to stay updated on service schedule changes throughout the day and adapt as needed.
• Conduct all work duties in a safe manner in accordance with USS and DOT safety standards.
• Interact with customers on-site to ensure services meet their standards.
• Provide customer feedback to Operations Manager/Supervisor/Coordinator regarding service needs and expectations.
• Meet with site superintendent (or other designated representative) to confirm work order.
• Maintain telephone or radio contact with supervisor to receive additional instructions or changes to work locations.
• Maintain truck log according to state and federal regulations.
• Perform other duties as assigned.

Requirements

• Minimum two years of commercial driving experience.
• Valid Commercial Driver's license (Class CDL A or B with endorsement or Class C, D, or E, depending on state).
• Excellent time management, customer service, and communication skills.
• Strong problem-solving and decision-making skills.
• Ability to meet deadlines.

Physical Requirements

• Sit while driving and stand while servicing products.
• Use hands and fingers to handle, control, or feel objects, tools, or controls.
• Repeat the same movements.
• See details of objects that are less than a few feet away and also at greater distance.
• Speak clearly so customers can understand.
• Understand the speech of another person.
• Hear sounds and recognize the difference between them.
• Walk up to 30 minutes at a time without exertion.
• Enter and exit equipment by stepping and kneeling.
• Lift up to 40 lbs from your waist to your shoulders.
• Lift 30 lbs from the floor to your head.
• Crouch and squat.
• Push 100 lbs and pull 100 lbs horizontally.

Benefits

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees).
• Medical/Pharmacy coverage.
• Dental coverage.
• Vision coverage.
• Employer-Paid Short-Term Disability.
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment.
• Voluntary Employee Life & Accidental Death and Dismemberment.
• Voluntary Spousal Life.
• Voluntary Dependent Life.
• Hospital Indemnity, Accident, and Critical Illness coverage.
• Commuter/Transit Account.
• Healthcare Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Health Savings Account.
• 401(k) with employer match.
• Employer-Paid Employee Assistance Program (EAP).
• Employee Discounts.

Pay

Salary Range: $31.93 – $46.30 per hour.

Schedule

Workdays are Thursday - Monday.