Spec, Patient Accounts Receivable

About the role

At Baxter, we believe every person deserves a chance to live a healthy life. Founded in 1931, we are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our colleagues are united by the Mission to Save and Sustain Lives, driven by a culture of courage, trust, and collaboration. As the Patient Accounts Receivable Specialist in the Respiratory Health Division, you will work with patients to resolve balances or determine appropriate alternate resolutions (self‑pay, financial assistance, device return, etc.) and manage the selected process through to completion.

Responsibilities

• Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
• Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
• Generate financial assistance applications, manage the review process, track results and follow‑up with patients
• Provide timely and professional communication with patients, families, co‑workers, etc.
• Process PFA documents, bankruptcy notifications and return mail
• Create adjustments on assigned balances following the established policies and procedures
• Arrange for device shipment or pick‑up with Customer Service
• Work accounts flagged for Collection Agency to provide necessary documentation as requested
• Arrange for Self‑Pay of device, supply and accessory purchases
• Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
• Other duties and projects assigned

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in customer service, billing, collections, insurance within a medical/healthcare environment preferred but not required
• Experience working with high‑dollar DME preferred
• Experience with medical benefits and explanations of benefits (EOBs) preferred
• Excellent customer service and communications skills
• Strong attention to detail
• Ability to function in an independent work environment and organize/prioritize workload
• Innovative thinking/problem‑solving skills
• Ability to develop and maintain positive working relationships
• Proficiency with Microsoft Office required
• Billing database software experience preferred
• Bilingual preferred but not required

Pay

The estimated base salary for this position is $51,200.00 to $70,400.00 annually.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles. Health and well‑being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. Additional benefits include Flexible Spending Accounts, educational assistance programs, paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, paid parental leave, commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.