Spec, Patient Account Receivable

About the role

The Patient Accounts Receivable Specialist works with patients to resolve balances or determine appropriate alternate resolutions and manages the selected process through to completion within the Respiratory Health Division.

Responsibilities

• Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
• Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
• Generate financial assistance applications, manage the review process, track results and follow-up with patients
• Provide timely and professional communication with patients, families, co-workers, etc.
• Process PFA documents, bankruptcy notifications and return mail
• Create adjustments on assigned balances following the established policies and procedures
• Arrange for device shipment or pick-up with Customer Service
• Work accounts flagged for Collection Agency to provide necessary documentation as requested
• Arrange for Self-Pay of device, supply and accessory purchases
• Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
• Other duties and projects assigned.

Requirements

• High school diploma or equivalent required
• 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required
• Experience working with high-dollar DME preferred
• Bilingual in English/Spanish preferred
• Experience with medical benefits and explanations of benefits (EOBs) preferred
• Excellent customer service and communications skills
• Strong attention to detail
• Ability to function in an independent work environment and organize/prioritize workload
• Innovative thinking/problems solving skills
• Ability to develop and maintain positive working relationships
• Proficiency with Microsoft Office required
• Billing database software experience preferred