PATIENT ACCT RES SPEC
About the role
At Accendra Health, we help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. This role plays a critical role in delivering personalized, long-term care for the patients we serve.
Key responsibilities
- Evangelize our customers and turn our disgruntled patients into our biggest fans.
- Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
- Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
- Proactively create a better patient experience.
- Be a champion of the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
Essential duties and responsibilities
- Support branches across a designated market.
- Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans.
- Research and secure required information from the customer to continue coverage of equipment through the health insurance plan.
- Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution.
- Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations.
- Perform follow-up to achieve timely reimbursement.
Qualifications
- High school degree or equivalent.
- 3-5 years’ experience in healthcare/health insurance industry.
Skills, knowledge and abilities
- Patient-Focused: Start with the patient and work backwards. Invest the time and energy to understand the patients' objectives, then tie all your activities directly to the achievement of those objectives.
- Action-Oriented: Thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
- Collaborative: Love teamwork. Your colleagues love having you on the team. Work well across functions and groups.
- An Effective Communicator: Write and speak clearly, concisely and with a spirit of partnership. Write and speak plainly and are transparent with your business colleagues.
- Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Relationship Builder: Excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Salary and benefits
Salary range: $18.00 - $20.00 USD hourly. Compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Teammate Benefits: As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our Benefits Program Includes:
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.