PATIENT REGISTRATION SPEC

Position Summary

Centers the centralized scheduling of all outpatient diagnostic and surgical procedures. Accurately collects and inputs required financial and demographic information for all patients registered at the facility. Ensures verification of benefits and pre-certification requirements are met before scheduled appointments or admissions. Follows up on urgent or unscheduled registrations for consistency in the process. Maintains strict confidentiality of patient information. Recommends updates to existing policies and procedures that support the organization's values and promote data integrity. Notifies the Financial Counselor of any potential self-pay, worker’s compensation patients, or non-covered procedures. Makes patient type changes based on information from Medical Records Staff and/or Care Coordinators, ensuring documentation is present in the medical record to support the change.

• Schedules operative and diagnostic procedures utilizing the scheduling system.
• Documents each scheduled procedure/event with detailed information.
• Notifies departments of any special resources required for procedure/event.
• Verifies insurance benefits and obtains pre-certification from various third-party payers.
• Maintains an accurate bed board, utilizing the computerized bed tracking system to minimize wait times for admitted patients.
• Schedules inpatient and observation patient admissions.
• Coordinates with Nursing Services to manage the flow of admissions.
• Prepares the patient account folder by scanning all relevant documents into the optical imaging system.
• Activates manual systems for computer network downtime and coordinates scheduling of classrooms for meetings, conferences, etc.

Responsibilities

• Collects and inputs required financial and demographic information for all patients registered at the facility.
• Ensures verification of benefits and pre-certification requirements are met before scheduled appointments or admissions.
• Follows up on urgent or unscheduled registrations for consistency in the process.
• Maintains strict confidentiality of patient information.
• Recommends updates to existing policies and procedures that support the organization's values and promote data integrity.
• Notifies the Financial Counselor of any potential self-pay, worker’s compensation patients, or non-covered procedures.
• Makes patient type changes based on information from Medical Records Staff and/or Care Coordinators, ensuring documentation is present in the medical record to support the change.
• Schedules operative and diagnostic procedures utilizing the scheduling system.
• Documents each scheduled procedure/event with detailed information.
• Notifies departments of any special resources required for procedure/event.
• Verifies insurance benefits and obtains pre-certification from various third-party payers.
• Maintains an accurate bed board, utilizing the computerized bed tracking system to minimize wait times for admitted patients.
• Schedules inpatient and observation patient admissions.
• Coordinates with Nursing Services to manage the flow of admissions.
• Prepares the patient account folder by scanning all relevant documents into the optical imaging system.
• Activates manual systems for computer network downtime and coordinates scheduling of classrooms for meetings, conferences, etc.

Qualifications

• One (1) year experience in a hospital or financial setting OR minimum three (3) years of total customer facing/customer service experience required.
• Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.