PATIENT REGISTRATION SPEC I

Responsibilities

• Greet and assist visitors and patients, answering questions and providing directional information.
• Perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.

Qualifications

• High School Graduate or equivalent required.
• One year of customer service experience preferred.
• Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred.
• Familiarity with word processing and computer applications is desirable.
• Minimum typing speed of 40 WPM preferred.
• Excellent interpersonal and communication skills are essential.
• Ability to work independently and efficiently.