Spec, Field Service

About the role

Vantive is a vital organ therapy company dedicated to extending lives and expanding possibilities for patients and care teams. The Field Service Technician is a customer‑facing position that represents the Vantive brand in clinical and hospital settings, managing an assigned territory and traveling to perform installation, repair, preventive maintenance, training, and other services on a variety of electro‑mechanical medical devices.

Responsibilities

• Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro‑mechanical medical equipment, ensuring compliance with service level agreements, quality standards, and safety protocols.
• Diagnose and resolve equipment failures, identify root causes, and implement corrective actions using analytical and technical skills.
• Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.
• Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.
• Plan and order necessary parts for service and maintenance, maintaining proper inventory control.
• Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
• Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.
• Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.
• Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.
• Contribute to team and organizational success by recommending service improvements, keeping leadership informed of operational needs and challenges, and sharing best practices.
• Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.
• Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.
• Manage travel to clinical and stakeholder sites for technical support, training, and meetings.
• Demonstrate interpersonal skills that embrace Vantree’s cultural values of Care, Own it, Trust, and Innovate.
• Perform other duties as assigned.

Required Qualifications

• Experience in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.
• Ability to work independently and effectively manage an assigned territory.
• Strong interpersonal skills with a high level of professional and courteous conduct toward peers, internal and external customers.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
• Ability to work in healthcare environments while adhering to PPE protocols and meet the physical demands of the role, including standing, kneeling, bending, and regularly lifting up to 50 lb (occasional heavier lifting with appropriate aids).
• Willingness to travel 50‑75 % of the time, including overnight stays; ability to drive long distances or fly as required.
• Valid driver’s license.
• Alignment with Vantive’s cultural values: Care, Own it, Trust, Innovate.

Experience and Education

• Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field; or an associate’s degree in a non‑related field with 3+ years of electro‑mechanical troubleshooting experience; or Biomedical Engineering Technology (BMET) certification with 3+ years of electro‑mechanical troubleshooting experience; or completion of a U.S. military electrical or electrical biomedical equipment technology program.
• Previous field service experience is strongly preferred.

Pay

The estimated base salary for this position is $60,000 – $75,000 annually. Actual compensation may vary based on location, skills, expertise, experience, and other relevant factors.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Basic life, accident, short‑term and long‑term disability, and business travel accident insurance.
• Retirement savings options including the Aon Pooled Employer Plan (Aon PEP) and Vantive’s 401(k) plan.
• Flexible Spending Accounts and educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service, plus family and medical leave of absence and paid parental leave.
• Commuting benefits, employee discount program, Employee Assistance Program (EAP), and childcare benefits.