Spec.IT Field Support

About the Role

Provides direct customer support and technical assistance to technology users in schools and other MNPS facilities. Performs support tasks including hardware support for computers, printers, LCD projectors, and other ancillary technology hardware. Provides direct support to Windows and Apple (Mac OS and IOS) based devices. Installs miscellaneous software. Creates and updates automated records of work performed. This job requires daily ad hoc travel in personal vehicle.

Responsibilities

• Promotes and supports the use of technology as an effective teaching and productivity tool supporting innovative thinking and problem solving.
• Advocates and models safe, legal and ethical use of digital information and technology, including respect for copyright, intellectual property, and the appropriate documentation of resources.
• Advocates compliance with all district information technology policies. Reports violations as required.
• Installs and configures end-user technology systems/equipment in accordance with standardized MNPS procedures.
• Triages user requests for assistance based on the impact to the teaching and learning process and various other factors.
• Documents repair actions and other customer assistance activities.
• Processes equipment requiring repairs or upgrades in concert with other MNPS IT Support activities.
• Applies troubleshooting techniques and resolves basic network problems.
• Conducts ad hoc user technology training.
• Supports the integration of technology into the curriculum.

Education Qualifications

• Bachelor's Degree in technology or business field Required or
• Associate's Degree in technology or business field with two years of experience Required

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State: Valid Tennessee Driver's License Required
• Current Microsoft, Cisco, A+ or Network Plus certifications Preferred

Equivalency

One year of relevant experience may be substituted for each year of required education. For example, if a position requires a bachelor's degree and you have no college credits, you may substitute four years of relevant experience for the bachelor's degree.

Pay

Starting At: $29.83. Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found here.

About Us

At Metro Nashville Public Schools, we use detailed academic, behavior and social-emotional data to ensure every student in the district is known and our staff makes a concerted effort to tune into students' interests, passions, learning styles and needs. We focus on creating and supporting rigorous, engaging and personalized learning experiences for all students to identify and eliminate inequities - so every student has a clear and achievable path to success marked by measurable goals. Offering a range of program and opportunities, MNPS has options to fit every family's needs. Whether you are looking for advanced academics, visual and performing arts, special education services, English language support or STEAM (science, technology, engineering, arts and mathematics) educational programs, we offer the best choices to meet individual student needs - starting at Pre-K all the way through graduation.

Our Vision

Metro Nashville Public Schools will be established as the premier large school district in Tennessee and beyond by ensuring that every student is known.

Our Mission

We deliver a great public education to every student, every day.

Our Core Values

Core values drive and focus our collective commitments included in our mission and vision. These values reflect the principles that guide our internal conduct, as well as our relationships with the external community. Our core values are woven throughout our goals, high-level strategies, and performance measures.