IT Field Support

Responsibilities

• Diagnose complex business IT issues for senior executives across brands and entities to restore reliable technology functionality.
• Execute technology solutions based on executive needs and platform capabilities to resolve issues efficiently.
• Lead cross-functional meetings with IT teams, business users, vendors, programmers, and service owners to drive issues through resolution.
• Deliver immediate onsite technology support for offsite executive meetings, sponsored events, geographically distributed locations, and executive home visits.
• Analyze platform trends, chronic incidents, and operational data to identify recurring issues and develop corrective action plans.
• Cookordinate with IT staff and business users to identify new system needs and recommend enhancements that improve IT operations.
• Prepare reports and present findings to IT leadership to support technology decisions and process improvements.
• Communicate technology issues, solutions, and priorities across IT teams to support executive demand for timely data and services.
• Apply established practices and policies to select appropriate troubleshooting methods while independently driving mid-to-large initiatives from concept through closure.

Requirements

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities.
• Propose and execute solutions for Executives based on need and functionality.
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives.
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Resolve technical issues quickly and effectively to reduce impact to the business.
• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations.