Field Technical Service

Responsibilities

• Providing service and customer support during field visits and dispatches by studying system requirements, investigating complaints, diagnosing errors or technical problems, determining proper solutions, conducting tests and resolving problems.
• Responding to customer tech service telephone calls and emails in a timely fashion.
• Installation of new equipment and start-up on-site.
• Maintains customer confidence by keeping service information confidential.
• Sets daily work schedules.
• Schedules travel arrangements.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Downtime would include working in our Assembly Department assembling new machinery as needed.
• Builds positive relationships with customers.

Qualifications and Skills

• A high school diploma or GED.
• At least two years of experience in service.
• Required experience in machinery mechanics and electronics.
• Ability to troubleshoot, test, and repair.
• Ability to work flexible shifts and adapt to changing work schedules.
• Able to work with minimal supervision.