Sparrow Rooftop VIP Host

About the role

The VIP Host is responsible for delivering a high-touch, hospitality-driven experience for guests visiting Sparrow Rooftop’s VIP and table service areas. This role focuses on cultivating a vibrant, upscale nightlife atmosphere by managing VIP reservations, coordinating bottle service seating, recognizing VIP guests, and ensuring an elevated and seamless experience from arrival through departure.

Responsibilities

• Welcome and personally escort VIP guests to reserved tables while maintaining strong guest recognition and relationship building.
• Cook up and coordinate closely with servers, bartenders, and management to ensure seamless bottle service execution and timely delivery of orders.
• Maintain VIP sections to ensure service standards, table presentation, and guest satisfaction remain at the highest level.
• Support the overall nightlife atmosphere by maintaining high energy, guest engagement, and strong floor presence during peak service periods.
• Communicate effectively with management regarding VIP arrivals, high-profile guests, special requests, or service recovery opportunities.
• Remain proactively attentive, friendly, helpful, and courteous to all guests, managers, and other team members.
• Consistently uphold the venue’s elevated standards of service, presentation, and professionalism.
• Conduct regular walkthroughs of guest areas to ensure the atmosphere, cleanliness, and service environment reflect the luxury experience offered at Sparrow Rooftop.
• Showcase menu offerings, featured cocktails, and premium experiences while identifying opportunities to enhance guest experience through thoughtful recommendations and upselling.
• Foster meaningful relationships with VIP guests through attentive communication, personalized touches, and memorable service moments.
• Serve as a brand ambassador for the rooftop experience, ensuring every interaction reflects the venue’s signature hospitality and sophistication.
• Manage the guest wait list during peak periods, maintaining a polished and welcoming presence, keeping guests informed throughout their experience.
• Ensure an organized host stand, ensuring menus, reservation platforms, and seating charts are orderly and presentation-ready to support seamless and efficient guest flow.
• Develop and maintain a database of VIP guests, including their preferences and special occasions.
• Proactively anticipate the needs of VIP guests and take appropriate actions to fulfill their requests promptly.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.
• Aid servers and bartenders in collecting money or credit cards from guests as needed.
• Know how to prepare cashier reports at the end of the shift.
• Perform opening and closing duties according to established side work checklist.
• Maintain and confirm advance reservations via telephone.
• Maintain voicemail reservation traffic.
• Monitor and maintain OpenTable reservation table assignments to ensure seamless turnover.
• Have a complete knowledge of standards of service for receiving to-go food orders.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• One or more years of related experience.
• Familiarity with hospitality industry practices preferred.
• Experience in upscale restaurants, cocktail lounges, nightlife venues, or luxury bars required.
• Prior experience working with VIP reservations, table service, or bottle service environments strongly preferred.
• Familiarity with nightlife guest flow and high-volume hospitality environments is a plus.
• Effective verbal and written communication skills, with all levels of employees and guests.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effectiveness in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Qualifications

• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maintain a friendly and warm demeanor at all times.

Skills

• Effective verbal and written communication skills, with all levels of employees and guests.
• Listening and problem-solving abilities.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Initiative and proactive problem-solving.
• Confidentiality and integrity.
• Customer service orientation.
• Knowledge of state liquor laws.

Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Employee lunches and recognition programs