VIP Host

About the role

The Crown Is Yours Forge and cultivate relationships with our most engaged players as a VIP Host. You’ll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you’ll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Lead player reactivation efforts to increase engagement.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Requirements

• Must live within 45 minutes of downtown Cincinnati, Louisville, or Lexington.
• Bachelor’s degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• An analytical mindset to make quick and confident decisions on data and trends.
• A thorough understanding of Sports Betting markets and other related products.
• Must be able to obtain and maintain required State Gaming Licenses.
• Willingness to travel and work nights and weekends.

Qualifications

• Must be legally eligible to work in the United States.

Skills

• Strong interpersonal and communication skills.
• Ability to analyze data and trends quickly.
• Knowledge of Sports Betting markets and related products.
• Experience in customer relationship management.

Benefits

• Comprehensive health insurance options.
• Paid time off and holidays.
• Flexible work schedule.
• Equity and bonus opportunities.

Pay

The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Full-time position with flexible hours to accommodate the needs of the role and the team.