VIP Host

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses power over 620 million tickets sold annually, promote more than 50,000 events for nearly 7,000 artists across 40+ countries, and connect 1,200+ sponsors with 145 million fans each year.

About the role

US Concerts is seeking a VIP Host to drive a premium hospitality experience while supporting our Premium Suite/Box pre-order program.

Responsibilities

• Maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Organize and accurately place orders into the POS system for all suite orders to ensure proper delivery.
• Effectively communicate with the Premium Director and the Premium Sales Team to convey all applicable information.
• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
• Proactively recommend and upsell food and beverage offerings that enhance the guest experience and increase sales.
• Work as a team with fellow associates and other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintain suite holder portfolio and POS System data.
• Assist with suite operations as needed.
• Ensure all payments are received and follow up with guests on outstanding balances.
• Be knowledgeable about products and confidently answer guest questions.
• Contact new and existing customers to discuss needs and emphasize product features that provide an elevated, premium experience.
• Build positive relationships with guests to encourage repeat pre-orders throughout the season.
• Track pre-order sales and assist with reporting to support venue goals.
• Collaborate with colleagues in sponsorship, special events, and other sectors.

Requirements

• Must be at least 18 years old.
• Willing to work hours that vary according to the event schedule.
• Able to work at a fast pace.
• Strong organization and effective communication skills.
• Experience with a point-of-sale (POS) system.
• Customer service experience.
• Food & Beverage hospitality experience is preferred.

Pay

Expected compensation for this position is $20.00 – $25.00 USD per hour, based on market location, qualifications, skills, and experience.