Rooftop Host

About the role

Located at Perry Lane Hotel in Savannah’s historic district, Peregrin is a rooftop bar offering exquisite views, premium cocktails, a curated wine list, lawn games, tropical plants, and a year‑round pool. The Luxury Collection Hotel features 167 elegant guest rooms and three lively food‑and‑beverage venues. The rooftop bar team seeks welcoming, creative, and polished team members with a heart of service who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

Responsibilities

• Maintain an efficient and courteous restaurant operation by greeting arriving customers, seating them, establishing rapport, and assisting with service.
• Receive and accurately process payment for restaurant charges.
• Meet arriving customers with a cordial greeting, escort them to assigned tables, issue menus, and accommodate special needs or requests.
• Assign sections and notify servers of new seats to ensure immediate and proper attention.
• Maintain a highly visible presence at the cashier station and periodically circulate the restaurant to assist servers, respond to customer requests, and assess operational efficiency for management.
• Process transactions on a computerized cash register, counting back change aloud for guest and restaurant protection.
• Verify accuracy of all items on guest checks, confirming correct pricing, discounts, and method of payment.
• Ensure charge vouchers are completely filled out, verifying dates, charge amount, authorization number, and signature.
• Elicit feedback from departing customers to improve the operation, increase the customer base, and maximize revenues; take written notes to report comments to management.
• Distribute and account for all checks issued to servers for the shift, maintaining an accurate written check issuance log.
• Count all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Balance and reconcile computerized and manual reports at the end of each shift to present accurate daily business records to Accounting.
• Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and side‑work duties.
• Check proper set‑up of tables and seating prior to opening.
• Immediately report in writing any maintenance or housekeeping discrepancies to management.
• Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• Education/Formal Training: High school diploma or equivalent.
• Experience: Minimum of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• Knowledge/Skills:
  • High school‑level mathematical aptitude and knowledge of standard cash handling procedures.
  • Familiarity with computerized cash register systems.
  • General knowledge of basic customer service skills, restaurant operations, and food service principles.
• Physical Demands:
  • Ability to communicate verbally and in writing in English, follow written and verbal instructions, and multitask.
  • Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
  • Lift and carry trays and bus tubs weighing up to 10 lb.
  • Stand throughout the entire shift and lift arms above head to retrieve objects from shelves.
  • Vision ability to read written communications, computer screens, and print‑outs, see colors, and survey the entire room in dim lighting.
  • Environment: Standing and walking during the entire shift, including carrying, lifting, and bending in an indoor setting.

Benefits

• Sage hotel & restaurant discounts across the US
• Marriott discounts
• Medical, Vision, & Dental Insurance
• 401(k) retirement plan
• Free shift meal