Spare Parts Coordinator

About the role

As a proactive member of the NCC Aftermarket Team, the Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC’s customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment. This position plays a critical role as the “Voice of the Customer,” ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance.

Responsibilities

• Customer Service & Order Management (30%)
  • Serve as the primary point of contact for customers regarding spare parts inquiries and requests
  • Respond to customer requests for quotations in a timely and accurate manner
  • Process spare parts orders and ensure proper order entry and documentation
  • Coordinate with Supply Chain and internal teams to ensure on-time delivery
• Quoting & Sales Support (20%)
  • Develop recommended spare parts quotations in collaboration with project teams and vendors
  • Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth
  • Support top-line sales growth through effective customer engagement and responsiveness
• Operations & Coordination (20%)
  • Provide spare parts lists to Project Execution teams as required
  • Research part information using vendor communication, historical data, and internal systems
  • Collaborate with NCC Service Team on spare parts opportunities identified during site visits
• Reporting & Performance Management (15%)
  • Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue
  • Utilize Daily Visual Management tools to track performance metrics
  • Escalate issues and initiate problem-solving activities when KPIs fall below targets
  • Support monthly forecasting of spare parts revenue
• Leadership & Continuous Improvement (15%)
  • Provide guidance, onboarding, and training to Spare Parts Coordinators
  • Support delegation of tasks and development of team capabilities
  • Identify and implement continuous improvement initiatives aligned with NCC’s value drivers

Requirements

• Strong customer service orientation with the ability to act as the “Voice of the Customer”
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Analytical mindset with problem-solving capabilities
• Ability to lead, coach, and support team members
• Proactive, responsive, and results-driven

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred
• Equivalent combination of education and experience will be considered

Experience

• Minimum of 5+ years of experience in spare parts coordination, customer service, or order management
• Experience in manufacturing, automation, or industrial environment preferred
• Strong understanding of supply chain, order processing, and customer support functions
• Experience with ERP systems and spare parts management processes
• Demonstrated ability to manage customer relationships and support revenue growth
• Experience leading or mentoring team members preferred

Key Accountabilities

• Execution of all spare parts activities including quoting, order entry, and fulfillment
• Profitability of spare parts sales, including pricing and margin management
• Achievement of KPI targets such as On-Time Delivery, bookings, and revenue
• Development and oversight of Spare Parts Coordinator(s)
• Continuous improvement of processes supporting customer satisfaction and operational efficiency