Spare Parts Coordinator

About the role

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.

This role is responsible for managing spare parts, tool orders, equipment orders, and occasionally assist with dispatches placed by various teams efficiently, ensuring accurate entry, tracking, and detailed documentation of all parts-related activities. It involves validating orders, confirming correct part selection, and supporting field service and dispatch teams by providing timely updates on inventory levels and deliveries.

Work Location and Status: Contract role, Hybrid role out of Houston, TX. No visa sponsorship.

Responsibilities

• Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations.
• Validate incoming parts requests from field service teams for accuracy before processing orders.
• Monitor order statuses to ensure on-time fulfillment and delivery.
• Maintain regular communication with vendors and suppliers to track order progress and address delays.
• Collaborate with the warehouse team to maintain accurate inventory records and track usage rates.
• Provide field service and vendor management team with real-time updates on inventory levels and availability.
• Double-check orders to verify the correct parts and specifications.
• Resolve issues related to incorrect orders, including initiating returns or exchanges when necessary.
• Generate and deliver reports related to inventory, order accuracy, and other key performance metrics.
• Order ad-hoc tools and specialty equipment requested by various teams.
• Coordinate delivery or shipment of tools to technicians.
• Source and schedule rental equipment based on project requirements.
• Coordinate delivery and pickup with rental vendors and job sites.
• Track rental periods and ensure equipment is returned on or before due dates.
• Assess incoming dispatch requests to verify technical feasibility and completeness.
• Coordinate the dispatch of vendors for onsite service, ensuring alignment with technical requirements.
• Establish a clear and detailed scope of work before dispatching vendors.
• Optimize vendor schedules to improve efficiency, reduce costs, and meet service deadlines.
• Track project progress for transformer-related work (repair, testing, inspection, swapping, and scrap activities