Spanish Healthcare Interpreter, Language Services

About the role

If you are an experienced Spanish Healthcare Interpreter, we welcome you to apply; otherwise for bilingual candidates it is preferred you have obtained a certificate of completion for 40 hours of medical interpreter training before applying. Location: Atrium Health Wake Forest Baptist in Winston-Salem, NC.

Requirements

• High school diploma required.
• Bachelor's degree preferred.
• 1‑year related experience required.
• Knowledge of medical terminology and prior experience in a healthcare setting required.
• National medical interpreter certification preferred.
• Demonstrated knowledge of oral/written language pair competency by successful completion of an Interpreter Language Assessment required.
• Completion of a 40‑hour Medical Interpretation Training Program within 1 year of hire required.

Responsibilities

• Proactively responds to requests for language access in a healthcare setting, including in‑person, telephone, video interpreting, and basic translation.
• Leverages technology as needed to deliver services in various modalities.
• Troubleshoots basic application issues with software and customers as needed.
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities.
• Strives to contain costs and leverages vendor relationships as needed.
• Interprets information regarding the patient’s and family’s healthcare needs (patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc.).
• Serves as a conduit to interpret accurately and concisely while considering cultural implications and idiomatic language differences.
• Acts as a cultural broker by educating caregivers on the patient’s culture in relation to healthcare.
• Fully abides by the healthcare system’s professional conduct standards, executes duties ethically, and follows national practice standards.
• Translates basic written information as needed and within department guidelines.
• Serves as a cultural mediator and educates customers appropriately.

Physical Requirements

• Walk requires walking, standing, sitting, lifting, and reaching.
• Must lift a minimum of 10 pounds to shoulder height.
• Must speak English and foreign language in simple, understandable terms, and have an intact sense of sight and hearing.
• Must be mobile throughout the entire healthcare system.
• Must be able to deliver language access via in‑person, telephone, and video remote modalities.