Spanish Bilingual Customer Service Representative

About the role

We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment in Indianapolis, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized while handling a high volume of inquiries, and delivers dependable service across phone and digital channels. The person in this role will help resolve customer concerns, guide callers through available service options, and contribute to a positive overall support experience. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Schedule

REMOTE role working 1:00pm-10:00pm EST.

Responsibilities

• Create and document service tickets for customer concerns, ensuring each issue is recorded accurately for follow-up and resolution.
• Explain available products, service features, pricing details, and applicable fees in a clear and customer-friendly manner.
• Use call center platforms and support applications efficiently to research accounts, update records, and assist customers without unnecessary delays.
• Address routine service matters by following established workflows and seeking guidance when situations fall outside standard procedures.
• Meet defined quality expectations and productivity standards, including call handling performance and service accuracy.
• Encourage customers to use online and self-service resources when appropriate to improve convenience and reduce repeat contacts.
• Share information about current offers, enhanced services, and upgraded product options that may benefit the customer.
• Provide rate information and promote prepayment options when relevant to the customer's needs.
• Complete additional support tasks and related service duties as assigned by leadership.

Qualifications

• Must be fluent in Spanish.
• Prior experience in customer service, call center support, or a similar client-facing environment.
• Strong data entry skills with the ability to enter and update information accurately.
• Ability to research account details and identify practical solutions for routine customer issues.
• Clear, detail-oriented written communication skills, including email correspondence with customers or internal teams.
• Experience preparing or communicating customer quotes, rates, or service-related pricing information.
• Spanish language skills are preferred and may be beneficial when supporting a diverse customer base.
• Comfortable learning and navigating multiple systems and tools while maintaining attention to detail.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.
• More information available at roberthalf.gobenefits.net.