Spa Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About The Role

The Spa Supervisor ensures the smooth and efficient operation of the spa’s front desk and group reservations, providing a warm and welcoming experience for all guests. This role is responsible for handling group bookings, managing retail inventory, and supporting the Spa Coordinator/Reception team. The position also plays a vital role in promoting spa services, maintaining service excellence, and proactively seeking opportunities to maximize revenue. The ideal candidate demonstrates exceptional organizational, communication, and customer service skills in a luxury spa environment.

Responsibilities

• Act as the primary contact for group reservations, ensuring a positive and tailored experience.
• Resolve guest concerns professionally and promptly, ensuring high satisfaction and confidence in the spa experience.
• Manage all aspects of group reservations, including entering bookings into Book4Time with precision and running reports as needed.
• Collaborate with the sales and spa teams to ensure group itineraries, blocks, and billing details are accurate and up-to-date.
• Oversee retail inventory, including ordering, receiving, and conducting monthly counts.
• Support the Spa Coordinator/Reception team by providing guidance and assistance in the absence of a manager.
• Generate daily and group-related reports for management and billing purposes.
• Conduct training sessions to maintain high service standards and team performance.
• Lead daily briefings to communicate updates, goals, and group details to the team.

Requirements

• Self-driven, motivated, and detail-oriented, with strong organizational skills.
• A minimum of 1-2 years of customer service experience in a luxury hospitality or comparable setting; sales experience preferred.
• Proficiency in spa booking systems (e.g., Book4Time) and basic computer skills for data entry, reporting, and communication.
• Excellent verbal and written communication skills in English; additional languages are an asset.
• Strong interpersonal skills with the ability to resolve guest concerns and provide exceptional service.
• Ability to work a flexible schedule, including weekends, holidays, and alternate shifts.
• Completion of all required training as scheduled.

Preferred Qualifications

• Knowledge of the luxury hospitality industry and spa operations.
• Proven supervisory or management experience in a spa or wellness setting.
• Completion of post-secondary education in hospitality, business, or a related field.
• Familiarity with luxury customer expectations and ability to exceed them.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world-class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.