SPA RECEPTIONIST - CB - FULL-TIME - VARIED SHIFT
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information. Not repeat job title. Not include Job ID etc.
We need to decide which sections to include: About the role? The posting has "Job Summary". Could map to About the role? The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings where appropriate. Use those exact headings? Likely yes: use those headings when we have content. So we need sections: About the role (Job Summary), Responsibilities (Essential Job Functions), Requirements (License/Certification, Minimum Age Requirement maybe also qualifications?), Qualifications (Job Qualifications), Skills (maybe computer, typing, phone, verbal skills etc), Pay (Starting Rate), Schedule (availability weekends, holidays, varied hours). Benefits: none, so omit. Also maybe Customer Service Expectations could be part of Responsibilities or Skills? Could be separate but not in list. Could incorporate into Responsibilities or Skills. Physical Demands and Work Environment could be part of Requirements? Not exactly. Could be separate sections but not in prescribed list; but instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but we should prefer those headings. It also says "include a section ONLY when the posting has real, specific content for it". So we can add other headings if needed, but better to stick to given list. However Physical Demands and Work Environment are substantive; we could put them under Requirements or Qualifications? Might be better to create a section "Working Conditions" but not in list. The instruction says "e.g." so we can use other headings if needed, but better to follow the examples. However we have to preserve all substantive info; we could include Physical Demands and Work Environment under a section like "Working Conditions" using . That seems acceptable as it's not prohibited. The instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, just gives examples. So we can add sections for Physical Demands and Work Environment.
We need to format lists where appropriate.
Let's extract content:
Starting Rate: $16.00
Minimum Age Requirement: 21 years old
License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Job Summary: The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Job Qualifications: The Spa Receptionist must have strong computer, typing, phone and verbal skills. This person must be able to work in a team and provide quality service to guests. This person must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary. Must be available to work weekends, holidays, and varied hours.
Essential Job Functions (list):
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Customer Service Expectations:
- Politely and professionally handle guest questions, requests, and concerns, escalating complex issues to management when necessary.
- Provide a warm and friendly greeting to all guest upon arrival and thank them for their visit upon departure.
- Contribute ideas or suggestions which will improve the operation.
Physical Demands: Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment: Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We also have schedule info in Job Qualifications: Must be available to work weekends, holidays, and varied hours. Could also be in Work Environment.
We need to avoid duplication. We'll include Schedule section with that statement.
Pay section: Starting Rate $16.00.
Now decide sections:
- About the role (Job Summary)
- Responsibilities (Essential Job Functions)
- Requirements (License/Certification, Minimum Age Requirement) maybe also include "Must be available to work weekends, holidays, and varied hours" but that's schedule.
- Qualifications (Job Qualifications)
- Skills (maybe computer, typing, phone, verbal skills, teamwork, detail orientation, multitasking, customer service) but those are in Qualifications; we could split but better to keep Qualifications and maybe Skills separate? The instruction says we can use Skills heading. We could extract skills from Qualifications: strong computer, typing, phone and verbal skills; ability to work in a team; detailed oriented; manage multiple tasks; excellent customer service skills. We'll put those under Skills.
- Pay (Starting Rate)
- Schedule (availability weekends, holidays, varied hours)
- Physical Demands
- Work Environment
- Customer Service Expectations could be part of Responsibilities or Skills; but we can keep as separate section maybe "Customer Service". Not in list but okay.
We must not create sections with filler text. All have content.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities, Requirements, Qualifications, Skills, Customer Service Expectations, Physical Demands (maybe not a list but could be semicolon separated; we could make a list). Work Environment is prose.
We'll produce HTML fragment.
Let's craft:
About the role
The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Responsibilities
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Requirements
- Minimum age requirement: 21 years old.
- License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Qualifications
The Spa Receptionist must be able to work in a team and provide quality service to guests. Must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary.
Skills
- Strong computer, typing, phone and verbal skills.
- Ability to work in a team.
- Detail‑oriented and able to manage multiple tasks.
- Excellent customer service skills.
Pay
Starting rate: $16.00 per hour.
Schedule
Must be available to work weekends, holidays, and varied hours.
Physical Demands
Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment
Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We could also include Customer Service Expectations but we already covered in Qualifications/Skills. Might be redundant. The posting includes a separate "Customer Service Expectations" section with three bullet points. We should preserve that. Could add
for prose. We need to preserve all substantive information. Not repeat job title. Not include Job ID etc. We need to decide which sections to include: About the role? The posting has "Job Summary". Could map to About the role? The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings where appropriate. Use those exact headings? Likely yes: use those headings when we have content. So we need sections: About the role (Job Summary), Responsibilities (Essential Job Functions), Requirements (License/Certification, Minimum Age Requirement maybe also qualifications?), Qualifications (Job Qualifications), Skills (maybe computer, typing, phone, verbal skills etc), Pay (Starting Rate), Schedule (availability weekends, holidays, varied hours). Benefits: none, so omit. Also maybe Customer Service Expectations could be part of Responsibilities or Skills? Could be separate but not in list. Could incorporate into Responsibilities or Skills. Physical Demands and Work Environment could be part of Requirements? Not exactly. Could be separate sections but not in prescribed list; but instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but we should prefer those headings. It also says "include a section ONLY when the posting has real, specific content for it". So we can add other headings if needed, but better to stick to given list. However Physical Demands and Work Environment are substantive; we could put them under Requirements or Qualifications? Might be better to create a section "Working Conditions" but not in list. The instruction says "e.g." so we can use other headings if needed, but better to follow the examples. However we have to preserve all substantive info; we could include Physical Demands and Work Environment under a section like "Working Conditions" using . That seems acceptable as it's not prohibited. The instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, just gives examples. So we can add sections for Physical Demands and Work Environment.
We need to format lists where appropriate.
Let's extract content:
Starting Rate: $16.00
Minimum Age Requirement: 21 years old
License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Job Summary: The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Job Qualifications: The Spa Receptionist must have strong computer, typing, phone and verbal skills. This person must be able to work in a team and provide quality service to guests. This person must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary. Must be available to work weekends, holidays, and varied hours.
Essential Job Functions (list):
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Customer Service Expectations:
- Politely and professionally handle guest questions, requests, and concerns, escalating complex issues to management when necessary.
- Provide a warm and friendly greeting to all guest upon arrival and thank them for their visit upon departure.
- Contribute ideas or suggestions which will improve the operation.
Physical Demands: Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment: Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We also have schedule info in Job Qualifications: Must be available to work weekends, holidays, and varied hours. Could also be in Work Environment.
We need to avoid duplication. We'll include Schedule section with that statement.
Pay section: Starting Rate $16.00.
Now decide sections:
- About the role (Job Summary)
- Responsibilities (Essential Job Functions)
- Requirements (License/Certification, Minimum Age Requirement) maybe also include "Must be available to work weekends, holidays, and varied hours" but that's schedule.
- Qualifications (Job Qualifications)
- Skills (maybe computer, typing, phone, verbal skills, teamwork, detail orientation, multitasking, customer service) but those are in Qualifications; we could split but better to keep Qualifications and maybe Skills separate? The instruction says we can use Skills heading. We could extract skills from Qualifications: strong computer, typing, phone and verbal skills; ability to work in a team; detailed oriented; manage multiple tasks; excellent customer service skills. We'll put those under Skills.
- Pay (Starting Rate)
- Schedule (availability weekends, holidays, varied hours)
- Physical Demands
- Work Environment
- Customer Service Expectations could be part of Responsibilities or Skills; but we can keep as separate section maybe "Customer Service". Not in list but okay.
We must not create sections with filler text. All have content.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities, Requirements, Qualifications, Skills, Customer Service Expectations, Physical Demands (maybe not a list but could be semicolon separated; we could make a list). Work Environment is prose.
We'll produce HTML fragment.
Let's craft:
About the role
The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Responsibilities
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Requirements
- Minimum age requirement: 21 years old.
- License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Qualifications
The Spa Receptionist must be able to work in a team and provide quality service to guests. Must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary.
Skills
- Strong computer, typing, phone and verbal skills.
- Ability to work in a team.
- Detail‑oriented and able to manage multiple tasks.
- Excellent customer service skills.
Pay
Starting rate: $16.00 per hour.
Schedule
Must be available to work weekends, holidays, and varied hours.
Physical Demands
Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment
Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We could also include Customer Service Expectations but we already covered in Qualifications/Skills. Might be redundant. The posting includes a separate "Customer Service Expectations" section with three bullet points. We should preserve that. Could add
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, just gives examples. So we can add sections for Physical Demands and Work Environment.
We need to format lists where appropriate.
Let's extract content:
Starting Rate: $16.00
Minimum Age Requirement: 21 years old
License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Job Summary: The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Job Qualifications: The Spa Receptionist must have strong computer, typing, phone and verbal skills. This person must be able to work in a team and provide quality service to guests. This person must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary. Must be available to work weekends, holidays, and varied hours.
Essential Job Functions (list):
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Customer Service Expectations:
- Politely and professionally handle guest questions, requests, and concerns, escalating complex issues to management when necessary.
- Provide a warm and friendly greeting to all guest upon arrival and thank them for their visit upon departure.
- Contribute ideas or suggestions which will improve the operation.
Physical Demands: Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment: Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We also have schedule info in Job Qualifications: Must be available to work weekends, holidays, and varied hours. Could also be in Work Environment.
We need to avoid duplication. We'll include Schedule section with that statement.
Pay section: Starting Rate $16.00.
Now decide sections:
- About the role (Job Summary)
- Responsibilities (Essential Job Functions)
- Requirements (License/Certification, Minimum Age Requirement) maybe also include "Must be available to work weekends, holidays, and varied hours" but that's schedule.
- Qualifications (Job Qualifications)
- Skills (maybe computer, typing, phone, verbal skills, teamwork, detail orientation, multitasking, customer service) but those are in Qualifications; we could split but better to keep Qualifications and maybe Skills separate? The instruction says we can use Skills heading. We could extract skills from Qualifications: strong computer, typing, phone and verbal skills; ability to work in a team; detailed oriented; manage multiple tasks; excellent customer service skills. We'll put those under Skills.
- Pay (Starting Rate)
- Schedule (availability weekends, holidays, varied hours)
- Physical Demands
- Work Environment
- Customer Service Expectations could be part of Responsibilities or Skills; but we can keep as separate section maybe "Customer Service". Not in list but okay.
We must not create sections with filler text. All have content.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities, Requirements, Qualifications, Skills, Customer Service Expectations, Physical Demands (maybe not a list but could be semicolon separated; we could make a list). Work Environment is prose.
We'll produce HTML fragment.
Let's craft:
About the role
The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Responsibilities
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Requirements
- Minimum age requirement: 21 years old.
- License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Qualifications
The Spa Receptionist must be able to work in a team and provide quality service to guests. Must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary.
Skills
- Strong computer, typing, phone and verbal skills.
- Ability to work in a team.
- Detail‑oriented and able to manage multiple tasks.
- Excellent customer service skills.
Pay
Starting rate: $16.00 per hour.
Schedule
Must be available to work weekends, holidays, and varied hours.
Physical Demands
Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment
Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We could also include Customer Service Expectations but we already covered in Qualifications/Skills. Might be redundant. The posting includes a separate "Customer Service Expectations" section with three bullet points. We should preserve that. Could add
About the role
The Spa Receptionist is the first point of contact for all guests and is responsible for providing a welcoming and relaxing experience from arrival to departure. Responsible for checking guests in and out and booking appointments by phone and in person. This role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with all health and safety regulations.
Responsibilities
- Schedule, confirm, and modify guest appointments using booking and scheduling software.
- Provide accurate, detailed information about spa services, treatments, packages, and products.
- Check guests in and out for their appointments and provide a brief orientation to the spa facilities.
- Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
- Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
- Manage a multi-line phone system, answer calls promptly, and respond to emails.
- Perform opening and closing procedures for the front desk area according to standard operating procedures.
- Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
- Assist with regular inventory counts of retail products and report low stock levels to the manager.
- Maintain the cleanliness and organization of the retail display.
- Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests. Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
- Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
- Follow all health, safety, and sanitation protocols for the spa and beverage service.
- Other job related duties as assigned and instructed by management.
Requirements
- Minimum age requirement: 21 years old.
- License/Certification: S. Nevada Health District Food Handler Card and Alcohol Awareness Card.
Qualifications
The Spa Receptionist must be able to work in a team and provide quality service to guests. Must be detailed oriented and able to manage multiple tasks. Excellent customer service skills are necessary.
Skills
- Strong computer, typing, phone and verbal skills.
- Ability to work in a team.
- Detail‑oriented and able to manage multiple tasks.
- Excellent customer service skills.
Pay
Starting rate: $16.00 per hour.
Schedule
Must be available to work weekends, holidays, and varied hours.
Physical Demands
Walking; standing; bending; carrying light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.
Work Environment
Frequent exposure to natural, organic, or chemically produced products that encompasses all supplies used and stored at any given time in the Spa or Salon for services. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. This is a work environment with varying shifts including weekends and holidays.
We could also include Customer Service Expectations but we already covered in Qualifications/Skills. Might be redundant. The posting includes a separate "Customer Service Expectations" section with three bullet points. We should preserve that. Could add