Spa Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

About Hawanawana Spa

Hawanawana Spa, with a line-up of exclusive world-class spa brands including Eminence, Knesko, OSEA, Shankara and HydraFacial, offers a menu comprising a careful selection of treatments, combining tradition with innovation. Offering a holistic relaxation experience for guests – Four Seasons Resorts Lana’i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga).

Responsibilities

• Welcome guests and provide personalized tours of spa and wellness facilities, assist with appointments, locker arrangements, and facility access, and respond promptly to guest inquiries to ensure a seamless and exceptional experience
• Accurately explain, schedule, and promote spa, fitness, salon, and retail offerings while utilizing spa management systems and optimizing therapist and treatment room schedules to maximize productivity and guest satisfaction
• Maintain the cleanliness, organization, and readiness of spa, fitness, and relaxation areas, ensuring amenities are replenished and equipment is clean, functional, and operating to established standards
• Support therapists, instructors, and operational teams to ensure smooth daily operations, effective communication, and exceptional service delivery
• Assist with cash handling, charge reconciliation, and hotel posting procedures while maintaining accuracy and compliance with established financial controls
• Follow all safety, sanitation, and security procedures, promptly reporting maintenance issues, accidents, or unsafe conditions and managing lost-and-found items according to established policies
• Participate in training programs and team meetings to maintain knowledge of spa services, products, procedures, and service standards

Requirements

• Legal work authorization in the United States
• Availability to work any day of the week, including holidays and weekends
• CPR Certification is preferred
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Working knowledge of computer programs (i.e., Word, Excel, Outlook, Teams), phone service skills, interpersonal and communication skills, and ability to multi-task

Benefits

• 100% Employer-contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner-subsidized on-island housing, inter-island airfare to Oahu, and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self

Pay

Hourly Rate: $25.39