Receptionist

Essential Duties & Responsibilities

• Place outgoing calls, answer incoming calls, forward calls to party, take messages, when necessary, notify (by phone) employees that visitors have arrived.
• Provide prompt and courteous service: both on the phone and in person.
• Maintain office security by following safety procedures and controlling access.
• Provide basic and accurate information in-person and via phone/email.
• Maintain information regarding which employees are in or out of the office, as well as phone numbers where they can be reached when out of town.
• Receive, sort, and distribute mail/deliveries, as well as prepare outgoing mail/shipments.
• Maintain files on all delivery invoices.
• Prepare conference spaces for scheduled meetings, including ordering and setting up food, drinks, etc. as necessary.
• Close out kitchen/lunch areas daily and restock as needed.
• Provide administrative support, as needed.
• Promote the company safety culture and safety awareness throughout the company, projects, or office.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Positive, self-motivated professional with good communication and interpersonal skills.
• Solid communication skills, verbal and written.
• Ability to understand and implement best practice standards.
• Ability to multitask while delivering quality through attention to detail.
• Excellent organizational skills.
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels.
• Ability to be proactive and resourceful when issues arise.
• Ability to follow-up on inquiries in a timely manner.
• Ability to prioritize multiple projects.
• Proficiency in MS Office Suite, specifically Word, Excel, and Outlook.
• Ability to build relationships with team members and clients.
• Ability to learn and use a variety of company-related software, tools and systems necessary to meet business needs.

Physical Demands and Working Environment

• Must be able to lift up to 25 pounds.
• Normal office environment.
• Frequent activity: sitting, viewing, and typing on computer screen.
• Occasional activity: standing, walking, bending, reaching above shoulder.