Spa Pool Host (Seasonal)

Responsibilities

• Create a welcoming and hospitable environment for guests upon arrival to Halehouse Pool.
• Set up and close the pool deck each shift according to Auberge standards.
• Absorb guests with arrival to spa treatments on time.
• Ensure dirty linens are taken to laundry nightly and clean linen is always stocked to appropriate par level at Halehouse Pool.
• Ensure all pool amenities are stocked and presented to guests while at the Halehouse Pool.
• Properly answer guest inquiries with regards to the pool’s hours of operation and basic operational information of the property.
• Refresh the pool deck with fresh, clean towels during the day adhering to Auberge standards.
• Remove dirty towels and other items from the pool area and dispose of them in the right locations.
• Must be able to multi-task with genuine hospitality by creating special moments for the guest while at the Halehouse Pool.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Demonstrate professionalism when speaking to guests and colleagues.
• Quote accurate wait times to guests during service.
• Present the food and beverage menu. Staff to helpfully explain/discuss the details of the menu items and beverages including basic ingredients and preparation method.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Provide guests with “surprise and delights” hourly during their pool experience.
• Report any and all maintenance and safety issues to management regarding pool/umbrellas/furniture/etc.

Qualifications

• Current Food Handler’s Card Required (within 30 Days of Hire)
• RBS - Alcohol Training Certification Required (within 30 Days of Hire)
• Must have the ability communicate in English
• Attention to detail & well organized
• Team-oriented
• Initiative & follow through
• Passionate about providing heartfelt service
• Experience as host is highly desired
• Experience in hospitality is highly desired