Spa Host

Key Responsibilities

• Greet guests warmly and provide an overview of their spa experience.
• Curate and personalize the guest's wellness journey from arrival to departure.
• Communicate with the greeters cabin, valet, and other departments to ensure seamless guest transitions.
• Assist guests with check-in, including entering and updating information in the computer system.
• Modify and manage spa appointments as needed.
• Answer guest inquiries regarding spa services, products, and amenities.
• Process service charges, payments, and checkout procedures.
• Occasionally assist with restaurant reservations, activities, and other hotel needs.
• Prepare locker rooms and relaxation areas to maintain a serene environment.
• Collaborate with front-of-house hosts to guide guests through their spa experience.
• Ensure guests have appropriate robes, slippers, and amenities.
• Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas.
• Restock supplies and refreshments for guest comfort.
• Support therapists and technicians by ensuring treatment areas are set up and ready.
• Aid in laundering and organizing linens and towels.
• Address guest requests and ensure a smooth flow of spa services.

Qualifications

• Previous experience in a service-oriented role.
• Strong organizational skills with attention to detail.
• Elegant verbal and written communication style.
• Proficiency in using booking systems and Microsoft office software.
• Friendly, approachable demeanor with a genuine passion for wellness and hospitality.
• Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests.