Spa/Health Club Receptionist

About the role

The Spa Receptionist is responsible for guest satisfaction in the spa by performing the proper services to the best of their ability and maintaining Four Seasons standards throughout all procedures. Facilitates guest arrival and departure in the spa. Coordinates spa treatment bookings. Schedules treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Responds to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assists guests with all inquiries in connection with spa services. Assists guests with the sale of retail merchandise; assists in the inventory and stocking of retail items.

Responsibilities

• Facilitate guest arrival and departure in the spa.
• Coordinate spa treatment bookings.
• Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences.
• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Aid guests with all inquiries in connection with spa services.
• Aid guests with the sale of retail merchandise; assist in the inventory and stocking of retail items.

Requirements

• At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Willingness to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Qualifications

Hourly Rate: $21.93
Medical, vision and dental insurance
Complimentary life insurance
Short-term disability insurance
Paid time off and holiday
401k Retirement Plan
Exciting training and development opportunities
Complimentary employee meals
Complimentary room nights at Four Seasons hotels around the world
Discounted employee parking
And Much More!

Benefits

• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking

Skills

• Excellent personal presentation and interpersonal skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willingness to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests

Benefits

Hourly Rate: $21.93
Medical, vision and dental insurance
Complimentary life insurance
Short-term disability insurance
Paid time off and holiday
401k Retirement Plan
Exciting training and development opportunities
Complimentary employee meals
Complimentary room nights at Four Seasons hotels around the world
Discounted employee parking

Pay

Hourly Rate: $21.93

Schedule

Ability to work, weekends, nights, and holidays.